Blog

Chatbots.expert is delighted to announce that Jan-Willem Sieveking has joined the company as Chief Commercial Officer. Jan-Willem brings extremely relevant expertise and experience to Chatbots.expert in order to help build and grow the company. His primary focus will be on the commercial strategy and commercial operations but he’ll also take on the responsibility for everything HR and Finance related. He previously worked as Managing Director at Weeronline, Head of Commerce at Zoover and in management consulting at Accenture Digital. “I...

Chatbots are used by companies for the communication and interaction with customers, through this they will transform the customer experience in the coming years. Chatbots work efficiently, user-friendly and fast, creating a pleasant experience as well for the company as for the customers. Chatbots are increasingly used by companies: almost 80% of companies think about integrating Chatbots into their customer service strategy by 2020, while 62% are likely to reach this goal by 2018. But what is the benefit of...