The 3rd Employee Experience Summit will soon take place, and Chatbots.expert will be there to give a workshop on the use of chatbots for human resources and recruitment. The European Chatbot & Conversational AI Summit and the Chatbot Africa & Conversational AI Summit will also take place soon. In addition to the role of Chatbots.expert as one of the main sponsors of these two events, we will also give a keynote and workshop on the conversational customer journey. You can read more about the ‘conversational customer journey’ below, but you are cordially invited to attend one of the digital summits if you would like to have more information! Tickets can be booked on the website of the summits. The 3rd Employee Experience Summit will take place on December 2, 3 and 4, 2020. The European Chatbot & Conversational AI Summit will take place on February 4 and 5, 2021, and the Chatbot Africa & Conversational AI Summit will be held on March 4 and 5, 2021. For both the European Chatbot Summit and Chatbot Africa Summit, Chatbots.expert will be a Platinum Sponsor.
3rd Employee Experience Summit
The 3rd Employee Experience Summit is a three-day (online) event that will take place from December 2, 3, and 4. The main focus of the summit will be recruiting and managing employees. The contribution of Chatbots.expert will be a workshop in which we take a step-by-step approach to explain how a company could use chatbots in order to simplify, improve and reduce the costs of recruiting new staff and keep existing staff happy.
European Chatbot & Conversational AI Summit
The European Chatbot & Conversational AI Summit is a two-day event that will also be held online. The digital stage on February 4 and 5 will be filled by speakers from the field of AI and chatbots, including us from Chatbots.expert. Topics that will be discussed include user experience design, NLP and virtual assistants. The event will consist of presentations and workshops, while there will also be multiple opportunities to network with employees and CEOs of companies that are ahead of the game when it comes to chatbots and conversational AI.
Chatbot Africa & Conversational AI Summit
Just like the European version, the two-day event of Chatbot Africa & Conversational AI Summit will be held online. On March 4 and 5, some speakers from the European summit will also be present at this African summit, combined with speakers whose core businesses lie in Africa. The topics that will be covered are similar to the European version, but the focus will be more on the African continent. Both events are interesting for designers, marketers, product managers, programmers and anyone else interested in chatbots.
What is a conversational customer journey?
Advances in AI over the past few years have enabled customers to engage with businesses in a whole new way. Amazon Alexa, Google Voice Assistant and Siri are the most famous examples that make this possible. You can operate these digital assistants by voice, as you can get answers to questions, receive personal advice or make appointments with companies. The so-called “conversational customer journey” is the conversation that customers have with companies through chat or speech. The era of boring websites is over; these days, the experience that customers have with companies should feel like an informal conversation. This is great for the customer, but companies can also benefit from this as
they are able to build a personal relationship with the customer. Here at Chatbots.expert, we have been active for years in building chatbots that can be operated via chat and speech. At the aforementioned two AI summits, we will give a presentation about the use of chatbots in a conversational customer journey. During our workshop, we will give practical advice on how you can build a conversational customer journey yourself.
Links to the event websites:
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