The Chatbot Experts

The #1 Chatbot and AI agency in Europe

PROUD TO WORK FOR!

Conversational Customer Journey

The new way to communicate with clients, candidates, citizens, etc.

Travel and Tickets

Search for a trip, book a trip, order tickets for a festival or other activity, etc.

Sales

After Sales, Direct Conversion, General Customer Questions, etc.

Healthcare

For general information, Health coaching, Question desk, etc.

Customer Service

For all general questions, Reporting a storage, Reporting a malfunction, etc.

Education

Coach for the student, General questions, etc.

Chatbot Development Process

Step 01

Chatbot Strategy, Conversational Journey, UX/UI

During this phase we define together with our customers the strategic goals that we want to achieve with a chatbot. In addition, we determine the DNA of the Chatbot and the personas of the users. We arrive at an ultimate Conversational Customer Journey and we calculate the ROI. Together with our client we design the conversation flows.

Step 02

Chatbot Development

Based on all the information from step 1, our Chatbot Developers will start working on the development of the project. They set up a user-friendly back-end in which the customer can manage the Chatbot themselves and develop the Chatbot to work on the channels desired by the customer (WhatsApp, Messenger, Web, Google home, etc.). We make a connection with the various systems of the customer so that the chatbot has all the logic and information needed for an ultimate Conversational Journey! Our development process is Agile.

Step 03

Chatbot Implementation

ADuring the implementation, the Chatbot is tested both internally and externally. If the tests are successful, we will put the Chatbot live on the channels that are relevant to the customer. We give our customers an instruction to train, monitor, improve, etc. the Chatbots themselves. From that moment on the Conversational Journey runs. We will continue to train and improve them based on the continuous monitoring of our bots. This is a continuous process.

"
"

Do you also want to know what a Chatbot can do for your company? Curious about the applications? We are happy to brainstorm together with you and your colleagues about the possibilities of the Chatbot for your company. Specific goals and objectives make it extra clear. For example, increasing customer satisfaction by shortening the waiting time or saving on personnel costs by having the Chatbot answer incoming questions. Spar with us in a two-hour strategy session and come to surprising insights! We offer you this session free of charge in our Chatbot.Lab at our location in Breda or at your location. Make an appointment now!

Make an appointment

Easily create chatbot processing

Chatbots are always online and respond immediately 24/7.

Chatbots are easily accessible via existing platforms such as Whatsapp, Facebook Messenger, etc.

Chatbots automate a large part of your customer contact.

Our bots

View ChatbotChatbots.Expert presents new Chatbot for M&M’s

View ChatbotLawren.io is more than your legal assistant! Here you can find the best solutions as a legal department or a law firm.

Our chatbot is online! Use it for all
your questions about biological medication!

View Chatbot

Latest Blogs

December 5, 2018

Chatbots.expert wins the National Sportinnovator Award 2018!

Read More
January 24, 2018

2018: Getting started with Chatbots – 10 recommendations for companies

Read More
January 24, 2018

Chatbots & the customer experience – a transforming force

Read More

Our USP’s

15 years of experience in online services

Chatbot Strategy Sessions, The ultimate Conversational Journey

Unique Chatbot Platform

In-depth knowledge of process innovation

Chatbots on all platforms in all languages

Our services

Chatbot strategy,
Conversational Journey Mapping

Conversational UX/UI

Chatbot development and implementation

Chatbot courses

Chatbots.expert Offices

Amsterdam

+31 (0) 202101620

Mauritskade 55C, 1092 AD Amsterdam

amsterdam@chatbots.expert

Breda

+31 (0) 762045760

Graaf Engelbertlaan 75 4837DS Breda

breda@chatbots.expert

Antwerpen

+32 (0) 38085950

Lange Winkelhaakstraat 26, 2060 Antwerpen

antwerpen@chatbots.expert

Dubai

Dubai

Dubai Office

dubai@chatbots.expert

In 2020

55%

of consumers want to use messaging apps to communicate with companies

47%

of consumers are willing to buy products through a Chatbot

81 million

voice devices sold worldwide (Google home, Amazon Alexa)

Are you ready for
Chatbot Integration
for your website?

Get Started

Neem contact met me op


×
I want a bot


×
een Afspraak Maken

 

×
Make an Appointment

 

×
Download eBook
Voer hieronder uw gegevens in om uw download te starten.