January 8, 2018
Chatbots.expert
Chatbots are widely used in the customer service of companies and some people see this as a threat, both for the customer service staff as for the quality of the service towards the customers. However, a customer service can't be completely replaced by the bots, the Chatbots will mainly be a good addition to the team and ensure that the customer service can be lifted to a higher level. Are you interested in this topic? Be sure to read this...
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