The Chatbot Experts

The #1 Chatbot and AI agency in Europe


Conversational Customer Journey

The new way to communicate with clients, candidates, citizens, etc.

Travel and Tickets

Search for a trip, book a trip, order tickets for a festival or other activity, etc.


After Sales, Direct Conversion, General Customer Questions, etc.


For general information, Health coaching, Question desk, etc.

Customer Service

For all general questions, Reporting a storage, Reporting a malfunction, etc.


Coach for the student, General questions, etc.

Chatbot Development Process

Step 01

Chatbot Strategy, Conversational Journey, UX/UI

During this phase we define together with our customers the strategic goals that we want to achieve with a chatbot. In addition, we determine the DNA of the Chatbot and the personas of the users. We arrive at an ultimate Conversational Customer Journey and we calculate the ROI. Together with our client we design the conversation flows.
Step 02

Chatbot Development

Based on all the information from step 1, our Chatbot Developers will start working on the development of the project. They set up a user-friendly back-end in which the customer can manage the Chatbot themselves and develop the Chatbot to work on the channels desired by the customer (WhatsApp, Messenger, Web, Google home, etc.). We make a connection with the various systems of the customer so that the chatbot has all the logic and information needed for an ultimate Conversational Journey! Our development process is Agile.
Step 03

Chatbot Implementation

During the implementation, the Chatbot is tested both internally and externally. If the tests are successful, we will put the Chatbot live on the channels that are relevant to the customer. We give our customers an instruction to train, monitor, improve, etc. the Chatbots themselves. From that moment on the Conversational Journey runs. We will continue to train and improve them based on the continuous monitoring of our bots. This is a continuous process.
Do you also want to know what a Chatbot can do for your company? Curious about the applications? We are happy to brainstorm together with you and your colleagues about the possibilities of the Chatbot for your company. Specific goals and objectives make it extra clear. For example, increasing customer satisfaction by shortening the waiting time or saving on personnel costs by having the Chatbot answer incoming questions. Spar with us in a two-hour strategy session and come to surprising insights! We offer you this session free of charge in our Chatbot.Lab at our location in Breda or at your location. Make an appointment now! Make an appointment

Easily create chatbot processing

Chatbots are always online and respond immediately 24/7.
Chatbots are easily accessible via existing platforms such as Whatsapp, Facebook Messenger, etc.
Chatbots automate a large part of your customer contact.

Our bots

View ChatbotChatbots.Expert presents new Chatbot for M&M's
View is more than your legal assistant! Here you can find the best solutions as a legal department or a law firm.
Our new chatbot for Beter Bed. READ MORE

Latest Blogs

September 17, 2021

Jan-Willem Sieveking joins as Chief Commercial Officer

Read More
December 3, 2020

Our upcoming events

Read More
November 2, 2020

Our new chatbot for Beter Bed

Read More

Our USP’s

15 years of experience in online services
Chatbot Strategy Sessions, The ultimate Conversational Journey
Unique Chatbot Platform
In-depth knowledge of process innovation
Chatbots on all platforms in all languages

Our services

Chatbot strategy, Conversational Journey Mapping
Conversational UX/UI
Chatbot development and implementation
Chatbot courses Offices


+31 (0) 202101620 Mauritskade 55C, 1092 AD Amsterdam


+31 (0) 762045760 Graaf Engelbertlaan 75 4837DS Breda


+32 (0) 38085950 Lange Winkelhaakstraat 26, 2060 Antwerpen


Dubai Dubai Office


  185 Great Portland Street, London, W1W 7LT
Want to be part of Chatbots Expert global?
Feel free to contact us to learn more about how you can join our global team, whether you want to partner with us or join as an individual.
In 2020


of consumers want to use messaging apps to communicate with companies


of consumers are willing to buy products through a Chatbot

81 million

voice devices sold worldwide (Google home, Amazon Alexa)

Are you ready for Chatbot Integration for your website?

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