De Chatbot Experts - Het #1 Chatbot en Artificial Intelligence (AI) Bureau van de Benelux

Conversational Customer Journey

The new way to communicate with clients, candidates, citizens, etc.

Travel and Tickets

Search for a trip, book a trip, order tickets for a festival or other activity, etc.

Sales

After Sales, Direct Conversion, General Customer Questions, etc.

Healthcare

For general information, Health coaching, Question desk, etc.

Customer Service

For all general questions, Reporting a storage, Reporting a malfunction, etc.

Education

Coach for the student, General questions, etc.

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Chatbot Development Process

Step 01

Chatbot Strategy, Conversational Journey, UX/UI

During this phase we define together with our customers the strategic goals that we want to achieve with a chatbot. In addition, we determine the DNA of the Chatbot and the personas of the users. We arrive at an ultimate Conversational Customer Journey and we calculate the ROI. Together with our client we design the conversation flows.

Step 02

Chatbot Development

Based on all the information from step 1, our Chatbot Developers will start working on the development of the project. They set up a user-friendly back-end in which the customer can manage the Chatbot themselves and develop the Chatbot to work on the channels desired by the customer (WhatsApp, Messenger, Web, Google home, etc.). We make a connection with the various systems of the customer so that the chatbot has all the logic and information needed for an ultimate Conversational Journey! Our development process is Agile.

Step 03

Chatbot Implementation

During the implementation, the Chatbot is tested both internally and externally. If the tests are successful, we will put the Chatbot live on the channels that are relevant to the customer. We give our customers an instruction to train, monitor, improve, etc. the Chatbots themselves. From that moment on the Conversational Journey runs. We will continue to train and improve them based on the continuous monitoring of our bots. This is a continuous process.

Do you also want to know what a Chatbot can do for your company? Curious about the applications? We are happy to brainstorm together with you and your colleagues about the possibilities of the Chatbot for your company. Specific goals and objectives make it extra clear. For example, increasing customer satisfaction by shortening the waiting time or saving on personnel costs by having the Chatbot answer incoming questions. Spar with us in a two-hour strategy session and come to surprising insights! We offer you this session free of charge in our Chatbot.Lab at our location in Breda or at your location. Make an appointment now! Make an appointment